Thermo Twin Windows is a locally based manufacturer and installer of windows and sunrooms. With a reputation for quality and customer service, it’s important to take a closer look at what customers are saying about their experience with Thermo Twin Windows. In this article, we will delve into Thermo Twin Windows reviews, highlighting both positive and negative feedback.
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Positive Thermo-Twin Windows Reviews
Despite some negative experiences, there are customers who have had positive encounters with Thermo Twin Windows. These reviews highlight the company’s attention to detail, knowledgeable sales agents, and the quality of their products.
One customer, who had 16 windows replaced by Thermo Twin, praised the sales agent named Cliff for his professionalism and expertise. According to the customer, Cliff provided a reasonable estimate and recommended windows that perfectly met their requirements. The customer emphasized the excellent quality of the windows and expressed satisfaction with the overall experience.
Negative Thermo Twin Windows Reviews
On the other hand, there have been customers who expressed dissatisfaction with their Thermo Twin Windows experience. These negative reviews shed light on issues such as air leakage, poor workmanship, and difficulties with warranty coverage. It’s important to consider these concerns before making a decision.
One customer complained about air leakage between the sides of the windows, despite the company’s claims of thermal efficiency. They even resorted to using indoor storm windows to address the problem. Another customer expressed disappointment with the installation, citing unevenness and unsightly caulking. Furthermore, they criticized the lack of professionalism from both the sales agent and the service manager.
Warranty Concerns and Customer Support
One recurring issue in Thermo Twin Windows reviews is difficulties with warranty coverage and customer support. Several customers mentioned that they faced challenges in getting their windows repaired or replaced under warranty. Some reported that the company no longer serviced their area, while others received unsatisfactory responses to their warranty inquiries.
Contacting Thermo Twin Windows
If you are considering Thermo-Twin Windows for your window or sliding door replacement needs, it is important to have all the necessary information. To contact Thermo Twin Windows, you can visit their website at www.thermotwin.com. Additionally, you can reach out to them at their customer service phone number through their official website.
Conclusion
Thermo Twin Windows reviews provide valuable insights into customers’ experiences with the company. While there are positive reviews that highlight the quality of their products and knowledgeable sales agents, negative reviews raise concerns about air leakage, poor workmanship, and difficulties with warranty coverage. Before making a decision, it is crucial to consider both the positive and negative aspects of Thermo Twin Windows reviews. Additionally, reaching out to the company directly can provide further clarity and address any concerns you may have.