I am writing in regards to a recent order placed for a cooker on koposoko.com website. The order process began with my selection of the desired item and proceeded with the submission of a deposit. In return, I received a unique booking number, alongside the assurance that I would be contacted within two days by their team to coordinate the delivery.Regrettably, despite the initial assurances, I have not received any further communication or updates regarding the delivery of the product. Upon reaching out to their team, I was informed that the delay in contact was due to a high volume of deliveries and was promised contact by the upcoming Sunday.My attempts to seek clarification and maintain communication were made via WhatsApp. However, I encountered further complications when I discovered that I have been blocked on Instagram, preventing any further means of contact. This unfortunate situation has left me feeling incredibly frustrated and deceived, considering the unmet assurances and the subsequent lack of communication.

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